CyberGhost VPN Review- Introduction
CyberGhost VPN is a Romanian-based VPN provider. They’ve been around for seven years, were
acquired just a few years back, and have continued to grow into one of the largest VPN
providers. They pack all of the features you’d come to expect, such as AES 256-bit encryption
and OpenVPN (along with other optional tunneling protocols like IPSec). Their pricing structure
is also quite cheap, very similar to NordVPN.
This CyberGhost VPN Review is about all of the pros and cons we’ve discovered after multiple rounds of testing. Also we would look into whether Cyberghost VPN for China actually works.
Cyberghost VPN Review- Pros
Location and Emergence
CyberGhost VPN Pro was founded in 2011 and operated by a team of 55-person located in Bucharest, Romania,
CyberGhost (recently acquired by Robert Knapp and Crossrider Limited) currently boasts over
15-million users, which is an admittedly-impressive statistic. This also means that if they had
any of your data, it wouldn’t be shared with intelligence agencies from other countries around
CyberGhost VPN Review: The Key Features
Hiding IP: Yes
Max devices: 7
Servers: 2,960 (figures based on last verification i.e on 16th of September)
Total countries: 59 (figures are based on last verification i.e on 16th of September)
CyberGhost is VPN software that hides your IP, encrypts and anonymizes your Internet activity,
as well as keeps you secure whenever you’re using a Wi-Fi network. Their network coverage is
almost over 59 countries and contains more than 2,900 server locations across the United
States, European Union, UK, and Asia (although their presence in Asia is admittedly sparse with
only a handful of servers in Japan, Hong Kong, and Singapore). CyberGhost VPN service is compatible
with most devices, including Windows, Android, Mac, iOS. If you know what you are doing,
CyberGhost also allows their users to set up a custom connection with their Linux devices or
routers (yes, you can connect them to your router). Also we must add in this CyberGhost VPN Review that it supports all major
protocols including OpenVPN, L2TP, and IPSec. So you’re looking at best-in-class, AES-256
encryption standards to keep all of your devices safe and secure.
Strict No-Logging Policy
Many VPN providers advertise “zero logging.” Yet, when you dig into the fine print buried in
their Terms of Service, you realize just how far from the truth this claim is. Many VPN
companies do log your data, and while it is typically for the benign purpose of improving their
services, one of the biggest reasons to invest in a VPN is to limit intrusions on your privacy.
Which doesn’t exactly work if the intrusive third party happens to be your own VPN provider.
Luckily, CyberGhost doesn’t waiver on their logging policy. This is a big positive factor that we must highlight in this CyberGhost VPN Review.
No Leaks Detected
There’s a lot to love about CyberGhost. If you were to make a checklist of everything you want
out of a VPN, CyberGhost has ALL of them. No info is logged. Their Romanian jurisdiction
protects users. CyberGhost VPN for Netflix works. As does torrenting. It’s even compatible with TOR and other proxy
services. When we tried this program out, we loved it. There’s a reason it’s listed as number
four on our list of the top VPNs in the world. The cherry on top of an already-impressive sundae
of awesomeness is the fact that this is an airtight leak-free system. We put CyberGhost through
the ringer on several occasions and we found that our original IP was completely protected.
Great User Experience and Easy Installation
One of the biggest competitive advantages that this VPN has that needs mention in this CyberGhost VPN Review is their ease of use. It took me a grand
total of about 5 minutes to install, launch and use CyberGhost on my Windows device. And
based on feedback from other users, this experience is pretty consistent regardless of the
device you are using. Once you are inside of CyberGhost’s software, the usability gets even
The layout is crisp and clean and things are so clearly spelled out that even your grandparents
could use it. In fact, CyberGhost has a feature that allows users to automatically launch a
secured private browser with only the click of a button. So easy user interface also needs to be mentioned in this CyberGhost VPN Review.
Compatible with TOR (and most other proxies)
The Orion Router (or TOR) is an anonymous network that relays your data through various
servers so it’s virtually impossible to see who you are or where you’re from. Depending on the
country from which you are surfing, the ability to layer your VPN with the TOR network can,
quite literally, be a lifesaver. Fortunately, CyberGhost VPN is TOR compatible. This allows users
to get as close to total anonymity as possible and is a huge bonus for any VPN users located in
countries with strict censorship laws.
CyberGhost VPN For Netflix and Torrenting
Torrenting: While many VPNs shy away from actively promoting the ability to torrent/P2P on
their servers (hint: TunnelBear), CyberGhost is not among them. Not only does CyberGhost
allow torrenting, but it’s also one of their main selling points. After you launch CyberGhost’s
software, you will notice a purple box in the lower left-hand corner of the interface titled
CyberGhost for Torrenting
Upon further investigation, you will see that this feature is
used to “Download Torrents using untraceable servers automatically selected for you.”
Much to their credit, CyberGhost has done everything in their power to make torrenting
easy and seamless.
CyberGhost VPN For Netflix: Unblocking Feature
Cyberghost VPN For Netflix has dedicated a unique streaming server
that keeps changing its IP address whenever Netflix tries to crack it down.
Servers unblocking Netflix are United States and Canada whereas Cyberghost VPN for Netflix servers
blocked by Netflix are United Kingdom and Netherlands.
Seven Device Connection Limit
CyberGhost used to only offer a one-device connection limit, even for some premium users,
prior to their purchase by Robert Knapp and Crossrider Limited. Thankfully, that was one of the
first positive changes they made. Most of the VPNs we’ve reviewed will allow at least three
simultaneous. Initially, CyberGhost bumped up their connection number to five, which was a
huge improvement. But we’re happy to report that, as of September of 2018, CyberGhost has
increased their limit even further to seven devices — regardless of the plan that you are using.
This is a welcomed improvement that opens up many doors for the average user.
Live Chat Customer Service
Cyberghost-customer-support-chat is a great feature that requires mention in this CyberGhost VPN Review. It serves quick chat with their customer
representative. Good customer service is hard to find in the VPN world. It shouldn’t be. It’s not
necessarily that difficult or anything. But the vast majority are (1) slow or (2)
terrible or (3) both. So, when one actually crosses that line into excellence, it’s worth heaping
hefty loads of praise upon them. When we first used the CyberGhost VPN, it’s fair to say that we
weren’t huge fans of their customer support system. It was glitchy and borderline unusable. CyberGhost has made some recent advancements in
this field and it pays off in droves. For starters, they’ve added a live chat. Not like takes-one-hour-
to-respond live chat. But fast, instantaneous messaging. Anyone needing help needs to just
click on the chat box in the lower right-hand corner of their screen.
CyberGhost VPN Review – Cons
Questionable Parent Company
To start with the bad side our CyberGhost VPN review, let’s just say, their background check doesn’t come clean. Let’s look at what I mean by this.
As with any product on the market, you have to look up the company behind a VPN so you know just what to expect.
CyberGhost was sold to Kape Technologies (formerly known as Crossrider Plc), an Isreali based ad tech company infamous for creating and distributing Malware.
It didn’t take me long to find articles warning the public about the malware still being spread by Kape Technologies. Malwarebytes even posted an article on how to remove a Crossrider malware. Clearly, you can’t trust this company with your data.
This irony was not lost on CyberGhost itself. After the buyout, CyberGhost’s CEO himself admitted that both companies had opposing goals.
CyberGhost seeks to protect user data and privacy as a VPN. Crossrider seeks to gain user data to make money as an ad tech company.
I also found out that the re-branding from Crossrider to Kape Technologies was actually a very sneaky move. Kape CEO Ido Ehrlichman actually admitted that the decision to re-brand was due to “the strong association to the past activities of the company”.
Long story short, CyberGhost’s parent company can’t be trusted — and they know it.
Not the Fastest VPN
Whenever you are in the market for a ‘Budget VPN’ you can and should expect to suffer through some slower download and upload times.
Unfortunately for CyberGhost, unless you are using a free service, you should never have to deal with speeds that are this slow.
US Server (New York)
- Ping: 189ms
- Download: 18.41 Mbps
- Upload: 7.12 Mbps
EU Server (Amsterdam)
- Ping: 41ms
- Download: 51.10 Mbps
- Upload: 21.10 Mbps
Asia Server (Hong Kong)
- Ping: 299ms
- Download: 4.00 Mbps
- Upload: 4.07 Mbps
UK Server (London)
- Ping: 69ms
- Download: 5.63 Mbps
- Upload: 15.65 Mbps
In short, while CyberGhost speeds are nothing to brag about.
They’re surely faster than some other paid VPNs such as PureVPN.
If we talk about speed in this CyberGhost VPN review, they are ranked somewhere in the middle of the pack.
Third-Party Reviews Are Historically Pretty Rough
There were some reviews that had a more positive outlook on CyberGhost’s services, however, the majority of them were clearly submitted by individuals with an obvious lack of experience with VPN providers.
Alleged Security Concerns
The final problem that I found with CyberGhost is an alleged security concern that has popped up since early 2016.
While there has been a significant amount of controversy surrounding CyberGhost’s root certificates and the possibility that their “No Logging” policy is not actually upheld, so far, my findings on this topic have been inconclusive.
Most of the issues that have surfaced were quickly resolved or explained away by the CyberGhost team.
While I don’t have any real reasons to suspect CyberGhost of foul play or believe that there have been any breaches in their privacy agreement, there were simply too many allegations to let this particular point slide.
CyberGhost VPN For China
The internet in China is heavily restricted, and using a VPN in China is a must if you want to access blocked websites like Facebook, Gmail, YouTube, major news outlets and more.
However, since a China-wide VPN ban recently came into place, using a VPN has become increasingly difficult. Most VPNs do not work well in China, if at all. Many experience frequent glitches and difficulties, and it is near impossible to subscribe to a VPN service when you are already in the country, as most VPN sites are blocked. Even premium VPN providers can be vulnerable to issues. CyberGhost VPN for China is no exception.
In the past, we recommended CyberGhost to bypass blocks, censorship, and to browse anonymously in the country – but recent tests have shown that CyberGhost is no longer working in China.
Yes, you heard it right, CyberGhost VPN for China doesn’t work anymore.
CyberGhost VPN Price & Quick Facts
CyberGhost offers a true month-to-month plan for $12.99.month. The best way to save, though, is to commit to one of their long-term options.
In CyberGhost VPN Price Plan the 3 years package cost is ultra-low: $2.50/month for a three-year commitment. This places them among the cheapest options in the marketplace.
- Monthly: $12.99 per month ($155.88 per year)
- 1 Year: $5.25 per month ($63 per year)
- 3 Years: $2.50 per month ($89.90 per 3 years)
In CyberGhost VPN Price plan they also offer a wide array of payment methods. You get the standard debit and credit options, PayPal, and BitPay, and cash, too.
While this might be a bit extreme for most users, this feature can come in handy for users who are concerned about the anonymity of their transaction. (For example, individuals purchasing CyberGhost in a country with censorship laws and VPN restrictions.)
CyberGhost’s money-back guarantee is pretty self-explanatory, too in the CyberGhost VPNPrice plans.
You have 45 days after signup to terminate and get your money back if you choose plans longer than a year, and 14 days if you choose the monthly option. It’s a “no questions asked” policy for all their products. So we love that they stand behind what they’re selling.
They’ll even stick to this when your “ISP is blocking VPN connections,” for example. So it’s not even their fault that the VPN isn’t working for you. They’ll still provide the refund.
You can get a refund by going through CyberGhost.com (if that’s where your purchase was made).
Otherwise, go back to the individual reseller if you used one of them (like Digital River/Shareit). Understandably, they don’t have any control over reseller transactions, so they should be able to help you directly. You might just want to clarify if they’re matching CyberGhost’s “no questions asked,” or if they have their own refund policy that overrides it.
- No logging: Yes.
- Ease of the VPN software: Singing up and using the app is fairly simple and straightforward.
- Hidden fees & clauses: None.
- Upsells: No upsells.
- Instant access after payment: Yes.
- DNS leaks: None.
- Jurisdiction: Romania.
- Protocols: OpenVPN, IPSec, PPTP & L2TP.
- Kill-switch: Yes.
Therefore, the CyberGhost VPN Price plans and their nuances of transaction really stands out in the market.
Do I Recommend CyberGhost?
To be honest, we weren’t as high on this service just a few months ago. But it seems that in the past few months, CyberGhost has turned things around.
They responded to constructive feedback and have completely turned some aspects around. The live chat and customer service experience we had was like night and day from before.
CyberGhost was always a solid VPN choice. It’s strict no-logging policy and Romanian jurisdiction keep your information safe and secure. If provides all of the essential functions of a VPN with a great user experience.
Plus, it’s a leak-free system that works with Netflix, TOR, and torrenting services.
Upping their connections to seven simultaneous devices was a breath of fresh air, too.
There are a few question marks around their historical performance. Some users have had negative experiences. There might be some alleged security concerns.
Overall, it’s only fair to mention in this CyberGhost VPN Review that if you want to be safe, you’d be better off with ExpressVPN (ranked #1st) or NordVPN(ranked #2nd) mentioned in our Techyuga VPN Reviews.
A Guide to Install CyberGhost VPN on your Devices
CyberGhost does its best to make sure the setup process is as easy as possible, and for the most part it’s very successful.
Clicking the Trial link on the website quickly downloaded the tiny Windows installer. We accepted the terms and conditions, entered our email address and password, and after clicking the usual ‘please confirm your address’ link in a follow-up email, that was it.
It’s much the same story with mobile apps. The CyberGhost site links you to each app store, and you download and install the apps in the usual way.
Here are links to the detailed guide on how to setup CyberGhost VPN on your devices: