FAQ

Frequently Asked Questions

REPAIR FAQs

How It Works
You book online repair service at www.techyuga.com Once the order is placed, we shall arrange pickup of your device from your doorstep and email details to you. One of our executives from the logistic team comes for pickup of your device. The device is brought to our lab where it is properly repaired, tested and delivered back to your address all within 72-100 hours.

What Are The Brands We Cover?
We provide repair services for brands like Apple, Motorola, OnePlus, Asus, Sony, Samsung, and many more. Repair services offered by us include broken screen repair, charging point repair, faulty camera, diagnostic service etc.

I tried to fix my iPhone on my own and have it semi unassembled. Can I send it to you and have you finish the repair?
Absolutely, we do that all the time for customers. Please purchase the diagnostic service and send your phone in. A technician will call you the same day we receive it with a quote before beginning any work on your iPhone.This Service Carry Dead Risk.

How Long Will It Take To Repair My Device?
Here at Techyuga, we work on providing quick and hassle-free service to our customers. Most repairs are carried out within 24 – 48 hours upon receiving your device; however, this can be subject to delays if there is a complication or additional parts are required. If there is a delay for any reason, you can track your order and we will keep you fully informed.

How Can You Help If I’m Unable To Identify The Issue?
If you are unable to understand the reason why your device is not working properly, select the option Diagnostic Service from the list of repair services available or call us at +91 9088888835 or Live Chat with us so that we can assist you in getting your device repaired properly.

There are multiple issues with my device, do you offer repair bundles?
Sure we do please just give us a call at 9088888835 and we will set up for you.

Repairing for software issues
Most of the software related issues can be fixed within a day. However for some software related issues (exp: installation of new operating system) we prefer to bring your device and fix it in our workshop in order to save time & we do not charge anything for our pick-up & delivery service.
However if you want us to serve at your doorstep, you can get that by going through our billing process.

Can I Get FREE checkup of my device?
Yes, you can. Just bring down your device to any of our workshops and get it checked by our certified engineers for free.

Do you fix under warranty devices?
No. We don’t. In case your device is under warranty, we recommend you to visit to the device authorized service center and get it fixed for free.

Repairing for hardware issues
There are three steps we follow to fix any hardware issue in an efficient way.
Step 1: You book a technician by providing all the necessary details regarding the issue. Also choose a preferred time for the repair job.
Step 2: Our Agent will visit your place, bring your device to our workshop in order to give you an accurate cost & time estimation)
Step 3: Once you approve the given cost and time estimation for your repair job, we can proceed & fix the issue.
Step 4: Your device gets delivered within given time frame & under given cost estimation. And you will get 1 month techyuga warranty (Along with manufacturer warranty) for FREE with every repair job.

What is your service/Support timing?
Our engineers are available from 10 AM to 8 PM. Monday to Sunday.Our support team is available from 11 AM to 7 PM via phone, email and live chat throughout the week.

Do most of the parts you use are sourced from Original Equipment Manufacturers?
Most of the parts we use are sourced from Original Equipment Manufacturers. In some cases where we get OEM quality at a better price from some other supplier, we do use them. Rest assured, all the parts are quality tested to ensure the highest quality repair at the cheapest possible prices for our clients.

SERVICE FAQs

How qualified techyuga engineers are?
All our technicians are experts in Microsoft Application Trainers, Microsoft Product Specialists, Certified Professionals, Network Administrators, Chip level repairing. TECHYUGA engineer’s minimum qualification is Diploma/ITI. They also undergo an extensive training course for months to cater to customer needs and deliver excellent service.

What is your inspection charge?
If your device gets inspected by our engineer and you decline to take our service, in that you will have to pay a minimum inspection charge.

  • At present, the minimum inspection charge is 250 rupees.
  • Note that, it may vary as per the service.

For Ex: For Hard disk And Macbook inspection, the charge is 500 rupees.

Why my device repair job has been delayed?
We understand your urgency & importance of your device. But in some rare cases, your device repair job may get delayed depending on availability of the component, communication with the right department or waiting for the approval from your end.In case of any delay, you will get notified by our support team via calls or email.

What is remote computer support?
Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web fixing problems fast.

Can I Cancel My Order?
If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.

 

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