Techyuga Frequently Asked Questions
Your Questions Answered: Clear, Concise, and Hassle-Free Support for All Your Techyuga Needs
Repair FAQs
1. How Does the Repair Process Work?
- Book your repair service at www.techyuga.com.
- We arrange for doorstep pickup and email you the details.
- Your device is repaired and tested in our lab and delivered back to you within 72-100 hours.
2. What Brands Do You Repair?
We repair devices from brands like Apple, Motorola, OnePlus, Asus, Sony, Samsung, and many more. Services include broken screen repair, charging port repair, camera issues, and diagnostic services.
3. Can You Complete a Repair I Started Myself?
Yes, we handle partially disassembled devices. Purchase our Diagnostic Service, and we’ll provide a repair quote before proceeding.
Note: This service carries a dead risk.
4. How Long Will It Take to Repair My Device?
Repairs are usually completed within 24-48 hours after receiving the device. Delays may occur if complications arise or additional parts are needed. You can track your order for updates.
5. What If I Can’t Identify the Issue?
Choose our Diagnostic Service or contact us via:
- Phone: +91 9088888835
- Live Chat: Available on techyuga.com
6. Do You Offer Repair Bundles for Multiple Issues?
Yes, call us at +91 9088888835, and we’ll assist in setting up a repair bundle.
7. Do You Fix Software Issues?
Yes. Most software issues are fixed within a day. For tasks like installing a new operating system, the device may need to be serviced in our workshop. Pickup and delivery are free.
8. Can I Get a Free Device Checkup?
Yes, bring your device to any of our workshops for a free checkup by our certified engineers.
9. Do You Repair Devices Under Warranty?
No. For warranty repairs, visit the authorized service center of your device brand.
10. How Do You Handle Hardware Repairs?
Our process:
- Step 1: Book a technician and provide issue details.
- Step 2: Our agent collects your device for inspection and cost estimation.
- Step 3: Upon your approval, we proceed with repairs.
- Step 4: Device is delivered within the given time frame.
All hardware repairs come with a 1-month Techyuga warranty (in addition to manufacturer warranties).
11. What Are Your Service and Support Timings?
- Engineers: 10 AM – 8 PM (Monday to Sunday)
- Support Team: 11 AM – 7 PM (via phone, email, and live chat)
12. Are Your Parts Sourced from Original Equipment Manufacturers (OEM)?
Yes, we prioritize OEM parts. In cases where equivalent quality is available at a better price, we use thoroughly tested parts to ensure quality and affordability.
Service FAQs
1. How Qualified Are Techyuga Engineers?
Our technicians are certified in Microsoft applications, network administration, and chip-level repairs. They have a minimum qualification of Diploma/ITI and undergo rigorous training to meet customer needs.
2. What Is the Inspection Charge?
- General Devices: ₹250
- MacBooks/Hard Drives: ₹500
These charges apply if you decline service after inspection.
3. Why Might My Repair Be Delayed?
Delays may occur due to:
- Part unavailability
- Department coordination
- Pending approval from you
Our team will notify you in case of delays.
4. What Is Remote Computer Support?
Remote support allows us to securely fix computer/network issues online via desktop-sharing technology. It’s like watching your computer fix itself in real time!
5. Can I Cancel My Order?
Cancellations are allowed before the device is sent for repair and are fully refundable.
Once the device is received, cancellation may not be possible. If allowed, postage charges will be deducted.
For further assistance, contact us at +91 9088888835 or visit our live chat support.