Frequently Asked Questions
Most frequent questions and answers
Are the screens made by Apple?
Apple doesn’t make their products. They only design them. All parts are manufactured at independent facilities. Our screens come from the same places Apple buys from.
I bought a part online, will you still do the repair?
Yes, we will, but we cannot warranty the repair since it was not our part.
Will you need my passcode?
If you have a passcode on your device we’ll need you to provide it for us. We have been in business over 14 years and have an excellent reputation and we offer a 100% secure environment. The reason we need the passcode is to test the cameras, speakers, microphones, touch sensitivity, etc. We do not look at anything on your device besides those features.
Will I lose any of my data when my devise is being repaired?
You should always back up your data. We have never lost anyone’s data but anything can happen at any time, especially during shipping. Call us first and ask about our low-cost backup service.
How long will it take to repair my device?
We usually repair the device the same day and ship it back to you. The new MacBook models may take 3-5 business days to complete and sometimes we’ll need to keep your device for an additional day if the device is delivered late to us. Windows laptops may also take 3-5 business days depending on whether your particular screen is in stock. But we advise you every step of the way.