What To Do When Your Phone Can’t Connect To WiFi

These days with the evolution in technology Android phones are increasingly becoming impressive and innovative. Features like the mobile wifi have astounded many users; but have you come across wifi connectivity issues on your Android phone or tablet? The wifi internet connection tends to disconnect from the internet normally at the worst possible time when you need to check something online, write an important email, and so on. If you sometimes wonder why your phone wifi not working and are having problems connecting your Android smartphone to a wifi network, then you’re not alone. The wifi authentication problem is a common problem that, unfortunately, a lot of users experience from time to time. No matter how much you pray, if you find that “my wifi is not connecting” problem then your wifi won’t connect.

In this case, you will have to follow a list of possible solutions that we have listed down below that will help you resolve the problem you are having with your wifi phone i.e., what you can do if your phone can’t connect to wifi. In this article, we’ll take a closer look at a few fixes that just might solve your connectivity issue and get you back online if your phone won’t connect to wifi.

Now, before you jump straight into that you should know that if your android or iOS won’t stay connected to wifi then it can lead to any kind of software related issue in your phones. If there is any kind of software related issues that you have in your phones then you can reach out to us. You can CALL US ON 9088888835, LIVE CHAT WITH US or BOOK A REPAIR JOB HERE. We provide affordable and professional chip level repair for any issue with your phone all over India. Now let’s try to fix the wifi problem you might be facing with your phone.

1. Toggle Your Wifi

Toogle your wifi

Whether you cannot connect at all or your wifi connection keeps dropping. If you toggle the wifi connection then there is can be an effective way to resolve the wifi connectivity issue. You should pull down the notifications area of your phone and look for the home wifi icon. Then tap on it to switch it Off, and wait for five seconds and turn it On again. Then allow the phone to look for the available wifi connections and check if your problem is fixed. This simple trick is effective no matter which phone model you have. You should even try turning your mobile hotspot on and off once and see if that works and if you get back the wifi service.

2. Toggle The Airplane Mode

Toogle your airplane mode

This is a fix that has worked for many users, so you should try toggling the Airplane Mode. You can look for Airplane Mode in the notifications area of your phone. For those who do not find it, you can tap on the icon which allows you to check all the icons of the notification area and look for Airplane Mode. Switch it Off, wait for five seconds and Switch it On again. This sometimes speeds up the phone connectivity and maybe sometimes the make the wifi connect.

3. Check If Your Phone’s Bluetooth Is On?

Bluetooth can create a conflict for the Wifi. This is because some users have noticed that on certain phones when the Bluetooth is switched On, the wifi does not work. If your Android Smartphone Bluetooth is On then switch it Off from the notifications area. Then try to use your wifi again to check if the problem is fixed.

4. Check The Power Saving Mode

power saving mode

The power saving mode is meant to help your battery consume less power. Since the wifi is known to drain the battery quickly, when you switch on the Power Saving mode, it usually disconnects your wifi. Make sure Power Saving Mode is Off. You can Access Power Saving Mode from the Settings menu of your phone.

Many mobile phone users had reported an issue that their phones won’t connect to wifi disabled saying it was because of a poor connection. It was found that when the phone returned from sleep mode, the power saving mode interfered with the wifi. And it somehow interrupted the connection. The problem was in the software so users had to ensure that Power Saving Mode was switched Off if they wanted to use a stable wifi connection.

Check if the Power Saving Mode is creating a conflict in your phone. And if you can fix the wifi problem on your device or any other Android device. In the next few steps, you will understand about the wifi network and wifi device protection through the use of passwords. You must refer to this article in case you want to keep wifi free from hackers.

5. Forget All Wifi Networks And Start Again

forget all wifi networks

A useful method in solving wifi problems, especially when you are unable to connect to a network is to delete all networks so that your phone’s wifi gets a fresh start. But before you decide to proceed, make sure you have all the details you need to reconnect to your wifi network. This will include the network name and the password needed to connect to the network.

  • Go to the Settings menu of your phone
  • Tap on Connection
  • Look for wifi and tap on it
  • All wifi networks that you have added to your phone will be listed here. Tap on each of the network names and tap on Forget.

Now that the networks are deleted, you must add the network you want to connect to by going into the Settings and tapping on wifi and then wifi network. Here you will find the network you want to connect to, tap on it, enter the password and you should be able to connect. In case you forget your wifi password and want to know how to recover it then you can refer here.

wifi connectivity issues have bothered many Android phone owners and we got tons of questions from them such as how to fix Samsung Galaxy models wifi issues and OnePlus phones problems with wifi. Certain Google phone owners also complained of connectivity issues on their phone and this solution solved the problem for quite a few Samsung Galaxy, OnePlus and Google phone users.


6. Enter The Correct Passwords

wifi password

Passwords are inevitably important because they are meant to secure the network from unauthorized access and if you end up entering the wrong password, you will not be able to establish a connection. While you may know the password, there is a possibility that you are entering it incorrectly. Check if you are entering the letters correctly and whether you have caps lock on your phone On or not. A phone’s wifi authentication error occurs when customers tried to connect to a network which used WPA2 but the problem was resolved with the help of updates.

7. Check If You Are Connecting To The Right Network?

More often than not, you may notice several networks that have similar names. Make sure you connect to the right network or else you will not be able to able to establish the connection. 

8. Smart Network Switch

smart network switch

Certain phones come with the Smart Network Switch feature which means that if there is a phone wifi connection problem, your phone will automatically switch to mobile data and use the mobile data connection. While it makes it easy for us to forget problems related to the wifi. If you do not want to use your mobile data connection, then switch it Off. Many users who complained about the Samsung Galaxy S5 keeps dropping wifi signal, found this to be a helpful solution.

  • Pull down the Notifications shade
  • Tap on the wifi icon to pull up the wifi Settings menu
  • Now Tap on More on the top right of the phone
  • A new box will come up on the screen with details about Smart Network Switch
  • Tap on Off to stop using the Smart Network Switch.

9. Reboot Your Phone

reboot your phone

Rebooting your phone can help you solve some of your phone’s wifi problems. Press and hold the Power button till you see the Power menu and then tap on Restart. In a few seconds, your phone should be back on. Allow the wifi to connect and check if it is working as expected. If still your internet connection not working then you must try a few other wifi not connecting fixes.

10. OS Update

OS update

Operating systems must be updated regularly. Your android phone will work better when the software of your phone is updated in a timely manner. Your phone’s wifi may not be working because of a bug in the software. When a company is aware of a bug, they release fixes in the updates. When the OnePlus 5T was trending, one of the most common problems faced by its users was that their OnePlus 5T couldn’t connect to wifi and therefore No internet. This was a solution that helped many users resolve the problem. Not only does it work on the 5T, but all other OnePlus and other Android phone users have reported that this solution worked for them on their phones too.

  • To check if your phone is using the latest software, go to Settings
  • Tap on About Device
  • Tap on Check for Updates or Download Updates manually. Depending on the phone you are using you may find different options. But you must look for the option that allows you to check for updates on your phone to ensure that your phone is using the latest software.

11. Keep Wifi On During Sleep

wifi on in sleep mode

If your device keeps dropping wifi connection, then it is a good idea to check the wifi settings. One of our readers complained saying, “my phone won’t stay connected to my wifi” and this is what solved the problem:

  • Pull down the notification shade and tap on the gear icon to go into your phone’s settings
  • Now look for wifi and tap on it.
  • Depending on the phone or version you are using you may see different options, tap on the three dots on the top right or the word ‘More’
  • Now look for Advanced from the drop-down menu and tap on it
  • Under the Advanced Settings, you will notice “Keep Wifi On During Sleep”
  • You can choose from Always, Only when plugged in and never.
  • Tap on Always to make sure that your wifi remains connected at all times.

This can help you solve the problem of a dropping connection when the wifi ended up disconnecting. This is because your phone went to sleep mode. It is helpful for many Android users who did not realize that their sleep mode settings were intervening with their wifi connection.

12. Restart Your Modem

Phone Wifi Not Working

If all the devices connected to the modem are not working, then it is advisable to restart your modem. To do this, you must follow the manual that came along with the modem. Depending on the model and type of modem you are using, you may have to follow different steps. Restarting the modem helps solve wifi connection issues arising from problems in the modem.

If you notice that restarting the modem – (Read how to restart modem at WikiHow.com) did not fix the problem, check if you can connect to the network and use wifi from another device using the same modem. If all other devices are able to connect and use the connection without problems. Then you have no wifi connection and you can continue troubleshooting your phone.

On the other hand, if none of the devices are able to connect. Then you have the wifi modem not working issue and you will be required to troubleshoot your modem. For this, you can either call the modem manufacturers or follow the instructions mentioned in the manual that came along with the modem.

13. Third-Party App

safe mode

Certain third-party applications can be causing a conflict which does not allow the wifi to work as expected. Check if you recently downloaded an app since the time you began facing the problem. If you did so, then you must check if the app is updated. If it is updated and it is possible that the problem is arising from the app, then uninstall or disable the app and try using the wifi connection once again.

When one of our readers complained that their phone’s wifi won’t turn on, he followed a number of wifi troubleshooting steps before realizing that it was a third party app that was causing the problem. If you want to check whether a third-party app is causing the problem or not, then switch on your phone in Safe Mode. Kids these days should also be kept safe from online robust. Here is an article referring particularly for the online safety for kids on Windows 8. 

  • Press and hold the Power button
  • Next, tap and hold Power Off
  • You will be asked if you want to reboot to safe mode
  • Tao OK
  • Your device will boot into Safe mode
  • Your home screen should have the words Safe Mode written at the bottom left of the screen.

Try using your phone in Safe Mode and check if the wifi connection works without problems. If it does then a third party may be causing the problem. You can then restart your phone the usual way to enter normal mode and then check for updates for your apps. If all the apps are updated but the problem continues, you may want to uninstall apps that you think may be causing the problem till your wifi works properly.

14. Check Your Wireless Router Settings

wireless router settings

When your android phone won’t connect to wifi, you should consider checking the settings of the wireless router or wifi router – (Read official guide from  linksys.com), you should use as well, because you may have dabbled with the settings and end up blocking your phone from connecting to the wifi. Make sure that your phone is allowed to access the wifi and its Mac Address is not blocked. Else you will not be able to connect to the Wireless router.

15. Date And Time

date and time settings

Those who travel frequently especially between time zones may notice problems with their wifi because the date and time of your android smartphone plays an important role. It must match the date and time on the router that you are trying to connect to or else you may not be able to establish a connection no matter how much good or you have the best router from your internet router provider. Hence you might have a wifi router problem.

Make sure that your phone’s date and time reflect the date and time of the location you are at. You can change the details by navigating to your phone’s Settings menu and then tapping on Date and Time. Next, you must change the date and time to your current location and then try to connect to the wifi network.

16. Update Your Modem’s Firmware

update your device's firmware

router settings

Certain Android phone wifi problems don’t really arise from the phone at all, instead, they arise from the router which is being used to connect to the wireless network. The router can be causing the problem and it may require a firmware update so that your problem is fixed. Check if there are any firmware updates pending for your router and update it. You may have to follow the steps for updating your router by using a manual or you can get help online for your router. Once you have updated your router, try connecting your phone to the wifi network again and check if the problem is fixed. You should beware of free wifi hackers and try to protect your wireless network by not giving them your wifi access for free and keep it password protected.

17. Remove The Cache and Data of Wifi Direct

wifi direct

If your smartphone is not able to connect to the WiFi network, then one of the steps to resolve the problem is to delete the cache and data of Wifi Direct. This solution works for all Android phones right up to the most recent Samsung Galaxy S10 series, Google Pixel 3 series, and OnePlus 7 series. Deleting this data will not cause any problems. This is because the phone automatically created new cache files if the old one has been deleted. However, you may end up losing any passwords that may have been saved on it. So make sure you know the network name and password for the network you usually connect to. 

  • Navigate to the Settings menu of your phone
  • Go into applications
  • Tap on Application Manager and look for wifi Direct under All
  • Click on wifi Direct
  • Tap on Clear Data and confirm it
  • Click on Clear Cache and confirm it

Now restart your phone and try using your Wifi. Check if the problem has been fixed. If you wish to get rid of the slow wifi problem then you should have a look here.

18. Wipe Cache Partition Of Your Android Phone

wifi cache partition

When Samsung Galaxy S7 users updated to Android Lollipop, many users reported, that the Samsung Galaxy S7 wifi becomes slower after updating to Lollipop. This issue was resolved by wiping the cache partition of the phone so that new cache files can be created for the phone. If you have faced a similar problem when you updated your phone, you may find this solution to be helpful. Once the cache partition is wiped, new data is automatically created on the phone.

Wipe Cache Partition On LG G5 / Wipe Cache Partition On HTC ONE M9   /Wipe Cache Partition On Nexus

  • Power Off the Phone
  • Press and Hold the Volume Down and Home Key together. Simultaneously Power On your phone by pressing and holding the Power key.
  • When you see the Android icon on your screen, release the Power key but continue to press and hold the other two keys till you see a menu come up on your screen.
  • Once you are on the menu, use the Volume Down key to highlight the option that says ‘Wipe Cache Partition’
  • Now Press the Power button to confirm your selection

Once the process of removing the cache files is complete, you will be back on the same menu. Use the Volume buttons to highlight the option. Reboot System Now and your phone will restart and go back to normal mode. Connect to the wifi and check if it works. This solution has been particularly helpful if the wifi does not work after a recent update or if it does not work because the cache files of the system were corrupted.

19. Reset Your Android Device To Factory Settings

Phone Wifi Connection Problem

This is the last but most effective solution for Android won’t connect to the wifi problem. When you reset a device to factory settings, you are putting it back into the original state. This means all data including the applications you had downloaded will be lost. This is why it is necessary to create a back-up for the data before you proceed with a factory reset. Android phones will give you the choice to backup data before a reset in the phone’s Settings menu. You can either use the inbuilt back-up option or you can choose to back up the data manually to a computer or use an app.

Once the back-up has been created follow these steps:

  • Go to the Settings menu of your android phone.
  • Tap on Backup and Reset, Depending on the version of Android you are using, you may see a similar option
  • Now tap on Factory Data Reset
  • Tap Reset phone

Your phone will take some time to reset to factory settings and it will restart. Once this is done, try to check if your problem is fixed after the factory reset. You should try this on any wifi hotspot device making sure that the portable wifi is turned on in the portable hotspot device.


In this article, we mentioned a number of key possible reasons and their solutions as to what might be causing the Phone wifi connection problem in mobile phones. We also tried to cover the common problem of most wifi users i.e., why the Phone wifi not working in smartphones. Other than the possible things you can do when your phone can’t connect to the WiFi you should also know how you can keep your PCs safe and secure. Refer to this article here.

Techyuga Team

Techyuga Team

Hello World, We are a team of repair experts for laptops, mobile phones, iPhones, and more. We write a lot of how-to guides, repair tips, and more on our site, and help millions across the world. Do follow us on Social media for more..