Techyuga Refund Policy

Techyuga Refund Policy

At Techyuga, customer satisfaction is our priority. Please review our refund and cancellation policies carefully to understand your rights and obligations.

1. Order Cancellation

Repair Part Order Cancellation

• Orders can be canceled only if they have not been shipped, or booked, or if the company has not taken possession or made an investment.
• Repair parts, such as ICs or semiconductor devices, cannot be canceled once approval is given after inspection. Customers are obligated to pay for forced cancellations after this stage.

Repair Service (Parts Only) Cancellation

• If your order has been paid and you wish to cancel or modify it, you must contact us within 12 hours.
• Once the packaging or shipping process begins, cancellation is no longer possible.

2. Refund Policy

General Refunds

We strive to ensure your satisfaction. You may request a refund in the following cases:

• Non-Delivery of Product: If the product is not received within the guaranteed period (45 business days, excluding 2-5 days for processing), you may request a reshipment or a full refund after 10 business days of no response.
• Incorrect Product Delivered: You can request a refund or reshipment.
• Unwanted Product: If you do not want the product, you may return it at your expense. The item must be unused and in its original condition. A 25% deduction may apply, depending on the case.

Exceptions to Refund Eligibility:

• Orders not delivered due to factors within your control (e.g., incorrect shipping address).
• Delays caused by exceptional circumstances outside of Techyuga’s control (e.g., customs clearance issues or natural disasters).

Request Deadline:

Refund requests must be submitted within 15 days after the delivery guarantee period (45 days) has expired.

Refund Processing:

If approved, refunds will be processed within 14 days and credited to your original payment method.

3. Repair Refund Policy

Refunds do not apply to repairs. Once a part of the motherboard, body, hinge, or other components is repaired or under repair, the process cannot be undone, and refunds are not applicable.

4. Exchanges

If you wish to exchange a product (e.g., for a different configuration or quality), please:

• Contact us for authorization and guidance on the exchange process.
• Ensure the product is in its original condition and packaging.

Note: Exchanges are subject to departmental approval. Do not send products back without prior authorization.